27
YEARS
Sharp: T3 Certified (Sharp Instructor), MX-C311/MX-C411SC. DX-B350P/DX-450P, Color Management Essentials, MX-M850/950/1100, MX-M904/1054/1204, Networking Essentials
Lance Dunavant
Vice President of Service
Sharp: T3 Certified (Sharp Instructor), MX-C311/MX-C411SC. DX-B350P/DX-450P, Color Management Essentials, MX-M850/950/1100, MX-M904/1054/1204, Networking Essentials
Lance serves as the Vice President of Service for AAA Business Systems, leading service operations for the entire state of Arkansas from the company’s Little Rock office. He oversees the organization’s service strategy, technician development, and operational excellence, ensuring customers across Arkansas receive responsive, high-quality support.
Lance’s passion for technology began at an early age. As a child, he was constantly taking things apart to understand how they worked, developing a natural talent for troubleshooting and repair. That curiosity led him to earn an Associate of Applied Science degree in Electronic Engineering from ITT Technical Institute in 1998. Before graduation, he interviewed with a local technology company through ITT’s placement program and began his career as an entry-level technician on the very day he received his degree.
Throughout his career, Lance has embraced the philosophy that success comes from doing the things others are unwilling to do. That work ethic enabled him to advance from technician to Field Supervisor during more than 18 years with the same organization, where he built a reputation for technical expertise, leadership, and dedication to customer service.
In 2016, Lance joined AAA Business Systems as Service Manager and Production Specialist. Inspired by the vision and leadership of company president Wade Timmermann, he found an organization that shared his commitment to continuous improvement and exceptional customer care. Today, as Vice President of Service, Lance leads the service organization statewide, focusing on operational performance, technician development, and delivering an outstanding customer experience.
Lance is a certified technical instructor for Ricoh, Sharp—the core office technology brands supported by AAA Business Systems. He is passionate about developing highly skilled technicians and places a strong emphasis on ongoing training and manufacturer certification, ensuring every member of the service team is equipped to provide the highest level of expertise and support.
Outside of work, Lance enjoys spending time with his wife and two sons. Whether he’s fishing, hunting, woodworking, playing guitar at home, or relaxing while listening to vintage stereo equipment, he appreciates opportunities to slow down, build things, and enjoy the craftsmanship and technology that have fascinated him throughout his life.